Railway Nidan Scheme Whatsapp Number and Facebook for Complaints

In order to overcome the problems faced by passengers in the Firozpur division of Northern Railway, 'Nidan' scheme is being started from the department. For this railway will launch Whatsapp Number and Facebook accounts for easy and fast registration of complaints. Under this scheme, the railway will be in touch with the complainant through the RPF (Railway Police Force), through the mobile phone. Also under the scheme feedback from the traveler will also be taken. Railways are going to start this scheme as a pilot project.

Later, the scheme will be fully implemented for facilitating the passengers. For this purpose, the three employees have to keep duty as a sourcing for duty of 8-8 hours shift. To reduce the complaint, at least the response time will be kept or the train will help the train at the nearest station.

Railway has started Nidan scheme so that the passengers can get full feedback after making a complaint. Now the travelers do any kind of complaint at 138, through the DRM's Facebook, Twitter, SMS. Passengers send grievances to railway website or railway minister's Twitter complaint. Complaint of the Railway Minister also reaches the DRM's account.

The complaint is forwarded to the concerned department. Many times it takes time to get rid of the complaint, which makes the passengers suffer. On the commencement of the Diagnostic Scheme, prompt action will be taken against the complaints made by the pilgrims and it will ask the concerned households to report it. This will provide great benefits to travelers.

Under the scheme, for all complaints on DRM a special control room has been made. All the departments will be in direct touch with their respective heads. It will have direct contact with the heads of all departments. Three out of the boys will be kept out of sourcing, which will work for 24 hours for 8-8 hours. During these three shifts, they will monitor all complaints coming on the account of the DRM.

Nidan Scheme Whatsapp Number and Facebook will be made available soon after the launch of the scheme.